About Vicky Van Brocklin

My Client-First Philosophy

There are many qualities and skills that go into being an excellent real estate professional - integrity, in-depth community and market knowledge, marketing savvy, effective negotiation skills and a high-quality professional network, all of which are hallmarks of how I work.

That said, in my experience as a real estate professional, I've also found that providing the very best service is essentially about putting my clients first. This means keeping myself accessible, being a good listener as well as a good communicator, and responding quickly to your needs.

This "client first" philosophy has always been my approach and it requires me to continually improve my skills and ways of doing business. In addition, I've found that the latest technologies are enabling me to do everything I've always done, only much more quickly and efficiently. They've also helped me to extend the range of services I provide to my clients.

 

My professional designations and technology tools include:

CRS – Certified Residential Specialist

CRS is the symbol of excellence in residential real estate. Fewer than 4% of Realtors® hold this designation, it is the highest professional designation awarded in the residential sales field. To earn this designation I have completed a rigorous course of advanced training and have exceeded the experience (production) requirements.

e-PRO®

The National Association of Realtors® ONLY Technology Certification Program. Technology is changing the face of real estate, Computers, the Internet, mobile communications – each has helped make the market more efficient, and at the same time more daunting. More than ever, the success of your real estate transaction depends on the ability of your Realtor® to harness that technology and make it work for you.

ABR – Accredited Buyers Representative

The ABR® designation is only awarded to licensed real estate professionals who complete specialized training that gives them the edge in understanding a buyer’s prospective and protecting and promoting their buyer-clients’ interests. Before earning the ABR® designation, buyers’ representatives must also demonstrate proven experience in representing buyers. Further, they are committed to maintaining their professional edge by staying current on the latest issues and trends in buyer representation.

Institute of Luxury Home Marketing Member

Member ship is limited to those recognized as knowledgeable professionals who have undergone extensive training in providing quality service and effective results in the luxury market. Recognized as the mark of accomplishment in luxury markets around the world, the Institute assures affluent buyers and sellers that the agents who have earned it have the knowledge, experience, competence, and confidence they require.

SRES

Seniors Real Estate Specialists® are Realtors® qualified to address the needs of home buyers and sellers age 50+. The SRES® Council awards the SRES® Designation to those members who have successfully completed its education program.

By earning the SRES® designation, I have demonstrated necessary knowledge and expertise to counsel clients age 50-plus through major financial and lifestyle transitions involved in relocating, refinancing, or selling the family home. I have received special training, get regular updates, and am prepared to offer the options and information needed in making life changing decisions.

CDPE – Certified Distressed Property Expert

A Certified Distressed Property Expert® is a real estate professional with specific understanding of the complex issues confronting the real estate industry, and the foreclosure avoidance options available to homeowners. Through comprehensive training and experience, CDPEs are able to provide solutions for homeowners facing hardships in today’s market, specifically short sales.

CFS – Certified Foreclosure Specialist

A Certified Foreclosure Specialist is a real estate professional with specific education in the four unique business models relating to foreclosure. Realtors® with this designation have demonstrated a high level of proficiency in dealing with foreclosure and each of its respective niches relative to the real estate professional.

 

RELAY Transaction Management

View Documentation Data - Manage document versions, visibility, and more. Identify and track signatures across document versions. Supports signatures in counterpart and digital signing via zipForm® 6 Professional (online version).

Client Access - Provide your client with the ability to track their transaction online. From reviewing documentation to tracking of activities your client will now be introduced to a new form of communication throughout their real estate experience.

Checklist Creation - This customizable activity checklist helps you document your framework for success. You’ll never miss an activity, lose a document, or forget a contact. Automatic reminders and easy searches keep everyone involved in this transaction on track.

Vendor Access - Provide the chance for service providers – Escrow, Title, Inspectors and more – to provide or view documentation anytime.

CD Creation Module - Archive your real estate transaction by accessing your CD creation module. Create an electronic file of your transaction that mirrors the image viewed within relay®. Automate active transactions, closing packages, or listing presentations for review to brokers and clients alike.

Risk Mitigation - From scanning for viruses to providing secure sign in for everyone, you can breathe easy knowing that relay® keeps your clients information safe. Have the ability to know who is viewing information or remind yourself of when a change to the transaction took place.

Customer Satisfaction - Buyers and sellers can easily let you know what they’re thinking anytime. Quickly address concerns and collect client testimonials with built-in customer satisfaction tools.

Transaction History - Mitigate risk knowing that each action taking place within your relay® transaction is being recorded. Have the ability to know who is viewing information or remind yourself of when a change to the transaction took place.

Advanced Facsimile Utilities - Receive and send faxed documentation directly from your relay® account. Continue your paperless process by bypassing traditional faxing steps or turn any fax machine into a way to insert documentation into relay®.

Custom Reports - Download reports tracking key transaction information, buyer and seller satisfaction, and other important statistics displayed within relay®. Easily customize reports to fit business needs, download to Excel, or export to other programs at a moment’s notice.

Foreign Language Support - Allow relay® to work with you in this ever changing global society. Provide communication with non-English speaking clients by allowing them to navigate through relay® using the language of their choice. Spanish, Chinese, and Vietnamese opportunities are available. Other languages may be added.


Outgoing Email - Email documentation via attachment from directly inside your relay® account. An email link can also be sent to invitees within your transaction to confirm reception and record an action within your History.

Cross Site Transactions - When agents for both sides of a transaction are relay® subscribers, they can work together on one central transaction file. Both agents can track documents and activities, and information remains central.

Guest Agent Access - Streamline communications by inviting the agent for the other side of a transaction to view your online file. Control the Guest Agent visibility, just as with as the buyer or seller contacts.

Automatic Notifications - Keep everyone up to date on every transaction with automatic notifications for activities, documents, and more.

Prospect File - Add and manage prospective buyers and seller with this enhanced feature.

“Go Green” - Reduce paper clutter and empty that file cabinet all while provide “Best-in-Class” customer service.

DOCUSIGN Electronic Signatures

Dramatically Reduce Paper Waste

Cut the paper wasted related to sending, re-sending, storing, and managing paper contracts and agreements by up to 80%.

Fast

Get contracts and agreements back in minutes rather than weeks, with the ease of sending, signing, and managing electronically. No more waiting for faxes, mail, or overnight packages.

Improved User Satisfaction

Allow signers the convenience of the familiar yellow signing tab process brought online, so they can sign anytime, from anywhere they have online access.

Real time tracking

See exactly when a contract or agreement is viewed, signed, or rerouted. And by using DocuSign’s automated signer reminders, you can be certain your documents get signed.

Secure and legally binding

DocuSign's Electronic Signature and the Electronic Contract Execution process is completely secure and eSign law compliant with over 22 million signature events completed.

 

So when you decide that you'd like to buy or sell a home, please contact me.